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tension between hope and ambiguity

term coined by Deloitte[1], it is a current situation where whilst businesses conceptually understand the significant changes that information Management (IM) and technology may bring, they have divergent agendas and mutually incompatible priorities, as well as a lack of clarity regarding how their organisations can benefit.[2]

[1] Deloitte (2020) The Fourth Industrial Revolution. Deloitte, London, UK. (accessed 16/10/2021).

[2] Winfield, M., 2020. Construction 4.0 and ISO 19650: a panacea for the digital revolution? Proceedings of the Institution of Civil Engineers – Management, Procurement and Law 173.

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